Find the message you see in the first column. In the messages below, a name in square brackets stands for your own file, amount or account.
Balance
| Message | What it means | What to do |
|---|---|---|
| You are out of AI credits ([amount] left). | Your balance is empty, so paid runs are refused. The top bar reads Buy credits. | Top up on Credits > Buy credits. See Balance and payments. |
| You are out of AI credits. Every AI feature is switched off until you buy more. Nothing else in the product is affected. | Shown on Buy credits when your balance is empty. Everything that isn’t an AI run keeps working. | Buy credits, or ask an admin to top up the team. |
| Your team is out of AI credits ([amount] left) and you have no credits of your own. | The team balance is empty and your own balance is too. | Ask an admin to top up the team balance, or top up your own. |
| You have used today’s allowance of your team’s credits | You reached the daily limit an admin set you on the team balance. It resets at midnight UTC. | Wait for the reset, top up your own balance, or ask an admin to raise your limit. See Your team. |
| You have no allowance on your team’s credits yet | An admin set your daily limit to zero. | Ask an admin to set a limit on the Team page, or top up your own balance. |
| Only an administrator can buy credits for [team]. | Only admins top up the team balance. | Pick Your account to buy for yourself, or ask an admin. |
| Automatic top-up is paused. | The saved card was declined. | Check the card, then click Try again, or Replace card. |
| Please accept the Terms of Service to continue. | The box before your first purchase is not ticked. | Tick it, then pay. |
Promotional codes
| Message | What to do |
|---|---|
| That promotional code does not exist. | Check the spelling. |
| That promotional code has expired. or That promotional code is no longer available. | The offer has ended. |
| That promotional code is not open yet. | The offer hasn’t started. Try again once it opens. |
| This code applies from $[amount] of credits. | Raise the amount to at least the figure shown. |
| You have already used that promotional code. or That promotional code has been fully used. | The code can’t be used again. |
| That promotional code is not available on this account. | The code is reserved for another account. Try the other tab (your team or Your account). |
Files too large or not accepted
| Message | What to do |
|---|---|
| That file is too large (limit [n] MB). | The Assets Library takes files up to the size shown at the top of the library. Use a smaller file. |
| That file is not a picture the editor can open. Try a JPG, PNG or WebP file. | The file you dropped on the Image editor is not a picture it reads. Convert it. |
| Your browser cannot open this picture. Try a JPG, PNG or WebP file. | Your browser can’t read this kind of picture. Convert it. |
Assets Library and the Image editor
| Message | What it means | What to do |
|---|---|---|
| Only the person who added this asset can delete it. | A file can be deleted only by the person who added it. | Ask them to delete it. |
| This folder holds assets added by other people. Only the person who added an asset can delete it. | A folder can be deleted only when every file inside it is yours. | Ask the people who added the other files to move or delete them, then delete the folder. |
| That picture could not be opened for editing. | The picture could not be read from the library. | Close the editor and try again in a moment. |
| That picture could not be added. | The logo or picture you placed over yours could not be read. | Try another file, a PNG or a JPG. |
| The picture could not be written. Try a smaller size. | The picture is too large for your browser to save at that size. | Lower the Width, then save again. |
| Leave the editor? | You are closing the editor with changes that aren’t saved. | Keep editing, then save; or Leave without saving to drop them. |
| The download link could not be made. | A download from the Client space could not start. | Try again in a moment. |
Signing up and signing in
| Message | What it means | What to do |
|---|---|---|
| This code is not valid, or it has expired. Request a new one. | The sign-up code is wrong or older than 20 minutes, or it was mistyped too many times. | Click start again and ask for a new code. |
| Temporary mailboxes cannot open an account. Please use your work or personal address. | Disposable addresses are refused. | Use a real address. |
| A name cannot contain a web address or an email address. | A first name, a last name or a team name holds a web address or an email address, on the sign-up form, in User Settings or on the Team page. | Take the address out and try again. |
| This address already has an account. Sign in instead. | The address already has a login. | Sign in, or click Forgot password?. |
| Invalid login or password. | The email or the password is wrong. | Check both, or click Forgot password?. |
| The security check did not pass. Please try again. | The automatic check above the button, the box marked I’m not a robot, couldn’t finish on the sign-in, sign-up or forgot password form. | Wait until the box reads Verified, then try again, or reload the page. The check needs JavaScript, and an ad blocker or a strict privacy extension can stop it: allow Nuvora in the extension, or use another browser. |
| This account has been suspended. Contact your administrator. | An admin paused your login. | Ask an admin of your team. |
| That code is not right. [n] attempts left. | The sign-in code was mistyped. | Check the email and type it again. |
| This code is not valid, or it has expired. Sign in again to get a new one. | The sign-in code is wrong or older than 10 minutes. | Sign in again, or click Send another code. |
| Too many wrong codes. Sign in again to get a new one. | The sign-in code was mistyped too many times. | Sign in again. |
| A code was already sent three times. Please sign in again in a few minutes. | Too many codes were asked for. | Wait a few minutes, then sign in again. |
| Please wait [n] seconds before asking for another code. | A new code was asked for too soon. | Wait, then click Send another code. |
| This link is invalid or has expired | A password reset link works once and for about an hour. | Click Request a new link. |
Invitations and teams
| Message | What it means | What to do |
|---|---|---|
| This invitation has expired | Invitations stay valid for a week. | Ask the person who invited you to send a new one. |
| This invitation was already used | The account it opened already exists. | Sign in with the invited address. |
| This invitation does not exist | The link is incomplete or was cancelled. | Ask for a new invitation. |
| This invitation is not valid any more. Ask for a new one. | The link expired or was cancelled while you were on the page. | Ask for a new invitation. |
| This person already belongs to another team. Ask a super admin to move them. | An address can belong to one team only. | Write to us through Contact us in the footer. |
| This person is already a member of the team. | They are already in your team. | Nothing to do. |
| Give the team a name of at least 2 characters. | A team name is too short. | Type a longer name. |
Clients and Made for
| Message | What it means | What to do |
|---|---|---|
| Give the client a name. | The name of a new or renamed client is empty. | Type the company’s name. |
| Your team already has a client called [name]. | Two clients of a team can’t share a name. | Pick another name, or use the client you already have. |
| Only a team administrator manages the clients. | Creators and viewers can’t add, rename or delete a client. | Ask an admin. |
| Choose the client this person works for. | A client login must belong to one of your clients, and this one was not found, often because it was just deleted. | Reload the page and use the form under the right client on the Clients card. |
| Only a creator or an administrator says who a piece was made for. | Viewers can’t change Made for. | Ask a creator or an admin. |
| This client is not one of your team. | The client was deleted meanwhile. | Reload the page and pick again. |
| Your login is not attached to a client any more. Ask the team that invited you. | Seen by a client login whose client was removed. | Contact the team that invited you. |
Validation
| Message | What it means | What to do |
|---|---|---|
| This piece was made for another client. Ask one of that client’s people, or a colleague. | A piece made for one client can only be approved by that client’s people or by a teammate. | Pick someone of the right client, or a teammate. |
| The validator must be a member of your team. | The person picked is not in your team, or no longer is. | Pick another validator. |
| This asset is waiting for validation. It cannot be changed or deleted until the validator decides. | The post or file is locked while it waits. | Ask the validator, or an admin, to decide. |
| Your role (viewer) is read-only. | Viewers can’t send, comment or decide. | Ask an admin to make you a creator, or name another validator. |
| Write the comment first. | The comment box is empty. | Write the comment, then send it. |
LinkedIn posts and connections
| What you see | What it means | What to do |
|---|---|---|
| Not saved: next to Save, with a reason | The post could not save itself. Your text is still on screen, and the next keystroke tries again. | If it keeps failing, copy your text somewhere safe and reload the page. |
| No draft came back. Please try rephrasing the brief. | The model returned nothing usable. | Rephrase the brief and try again. |
| The draft ran past the length the model can answer in and came back cut off. | The answer was cut before it was complete. | Shorten the brief, or ask for a shorter post, and try again. |
| Schedule and Publish now stay locked | No account is ticked under Who it goes out as. | Tick your profile or a page. |
| No account is connected on LinkedIn yet. | The Publish automatically tab needs a connected LinkedIn account. | Click the button under the message to open My Connections, or use Publish manually. See My Connections. |
| Your account has stopped working and is waiting to be reconnected., or Reconnect on an account’s tile | The connection ran out or was withdrawn. | Click Connect again on its row on My Connections. |
| A company page is missing after you connect | LinkedIn doesn’t list you as an administrator of that page. | Ask the page owner to add you, then connect again. |
| The network authorized us but returned no account to publish on. | LinkedIn let Nuvora in but sent back no profile or page. | Check that you signed in to the right LinkedIn login, then try again. |
| This connect link has expired or was already used. Start again from the card. | The sign-in link from Nuvora to LinkedIn was already used, or is too old. | Click Connect an account again. |
| [n] post is still scheduled on this account. Cancel it first, or switch the account off instead of removing it. | An account can’t be removed while something is queued on it. | Cancel the scheduled posts, or click Switch off. |
| Some connections need attention in a notification at the bottom right of the screen | The check after sign-in found a connection that no longer lets Nuvora in. | Click Reconnect, sign in again on the card that opens, then Check again on the notification. See My Connections. |
LinkedIn Ads
| Message | What it means | What to do |
|---|---|---|
| LinkedIn Ads is not connected. Connect your own LinkedIn access on My Connections. | You haven’t connected a LinkedIn login for the ad account. | Click Open My Connections, then Connect LinkedIn Ads. See My Connections. |
| No LinkedIn ad account is chosen. Tick the accounts you manage on My Connections. | Your LinkedIn login is connected but no ad account is ticked. | Tick at least one ad account on its card. |
| This LinkedIn login opens no ad account | The login you connected has no role on any ad account. | Connect the LinkedIn login that has a role on the account in Campaign Manager. |
| This LinkedIn ad account is not among the accounts you manage. Tick it on My Connections first. | The account picked is not ticked on My Connections. | Tick it, then come back. |
| Your LinkedIn role on this ad account can read campaigns but not change them. An account manager can raise it in Campaign Manager. | Your role on LinkedIn’s side is read-only. | Ask an account manager of the ad account to raise your role in Campaign Manager. |
| You may read LinkedIn Ads but not change it. Ask your administrator. | Your rights in Nuvora let you read the ad account only. | Ask an admin of your team. |
| Enter a keyword or an advertiser to search. | An Ad Library search needs a keyword or an advertiser. | Type one, then click Search ads. |
Ask and agents
| Message | What it means | What to do |
|---|---|---|
| That question is too long. Please shorten it. | A question holds up to 1,000 characters. | Shorten it, and ask a follow-up for the rest. |
| No answer came back. Please try rephrasing. | The model returned nothing usable. | Rephrase the question and ask again. |
| Web search stays on OFF | Web search is switched off for your team, or the model can’t search the web. | Ask an admin, or pick a model that searches the web. |
| Give the agent a name. | A new agent needs a name. | Type one. |
| Write the agent’s instructions (at least 20 characters). | The instructions are empty or too short. | Say what the agent should watch and report. |
| Pick at least one data source for the agent. | An agent needs something to read. | Pick a data source in the agent’s form. |
| Your role is read-only. | Viewers can’t create or change an agent. | Ask an admin to make you a creator. |
Still stuck?
Use Report a bug or Contact us in the footer of every page. Tell us what you clicked, what you expected, and the exact message you saw.